Issue with uploading and downloading files
We have now resolved the incident. A change made by our cloud hosting provider caused our configuration for uploading and downloading certain files to become invalid. We were not informed of this change beforehand. More details can be found in the post-mortem: https://support.ans.app/hc/en-us/articles/34391713463825
Thank you for your patience and understanding.
We’ve implemented a fix that appears to resolve the issue. We’re now monitoring the situation closely to make sure everything is fully working again. We’ll post an update once we’re confident the issue is completely resolved.
We have confirmed the issue. We are actively working on a resolution.
We noticed several errors in our monitoring related to files failing to upload or download. We suspect the issue is most likely due to our object store provider.
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