Temporary downtime due to the saturation of our database connection pool

We experienced an unexpected downtime incident due to a combination of factors that led to the saturation of our database connection pool. This resulted in a lack of available connections, causing a temporary disruption in our services.

Our team has worked diligently to address the issue promptly, and we have successfully resolved the problem for now. The database connection pool has been optimised to ensure stability, and services are fully restored.

In order to prevent a recurrence of this incident, our engineering team is conducting a thorough analysis to identify the root causes and implement corrective measures. We are committed to strengthening our infrastructure to enhance its resilience and prevent similar issues in the future.

While we have taken immediate steps to rectify the situation, we understand the importance of transparent communication. Our team will continue to monitor the system closely to ensure its stability and performance. We have published a post-mortem on our support page with a more detailed explanation.